We ship worldwide from our warehouse in Belgium. Please note that we are unable to ship to Russia, Ukraine, Belarus, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Congo (DRC), Côte d’Ivoire, Mali and Mauritania at this time. 

Orders are processed at our warehouse within 1–2 business days. During busy periods, processing your order may take a little longer.

Shipping methods and carriers vary depending on your delivery destination. Please visit our Shipping page for detailed information about the available options in your region.

We accept major credit cards including Mastercard, Visa, Maestro and AMEX, as well as Apple Pay, Google Pay and Shop Pay.

Depending on your location, additional local payment options may also be available.

Payments may occasionally be declined for security or verification reasons. We recommend trying again using a different browser or payment method.

If you continue to experience difficulties, please contact our Customer Care team at customerservice@lisa-yang.com.

If you wish to make changes to your order — including cancelling your order or updating your delivery details — please contact our Customer Care team as soon as possible at customerservice@lisa-yang.com.

Please note that once an order has been processed by our warehouse, we are unfortunately unable to guarantee any changes.

Styles labelled “Pre-order” are coming soon-styles which you can reserve before they are available online. Simply place an order as usual – the estimated shipping time is stated on the product page.

If your order includes both pre-order and in-stock products, it will be shipped once all products are available. To receive in-stock product earlier, please place separate orders.

To return a piece or request an exchange, please visit our Returns page where you can access our return portal and find detailed information about our return policy.

Yes, pieces from multiple orders can be returned in the same parcel. Please include a note inside the parcel clearly stating the order numbers and returned pieces to ensure correct processing.

The estimated refund amount shown in the return portal is displayed excluding the local VAT. Please note that this is only an estimate. If your order includes local VAT, your final refund will always include local VAT and reflect the full amount paid for the returned item(s), in accordance with our return policy.

Refunds are issued once your return has been received and processed at our warehouse. Please allow up to 14 days from the date you hand in your return for the refund to be processed. The refund will always be made to your original payment method.

After a refund has been processed, it may take several business days for the amount to appear in your account, depending on your payment provider.

Yes, you will receive a confirmation email once your refund has been issued.

Your refund will be issued once your return has been received and processed at our warehouse.

Refunds are typically processed within 14 days. If you have not received an update after this time, please contact our Customer Care team and we will be happy to assist.

Please allow a few minutes for your welcome email to arrive. We also recommend checking your spam or promotions folder.

The welcome code must be entered at checkout and cannot be applied retroactively once an order has been placed.

Women’s sizes:

00: XXS

0: XS 

1: S-M 

2: M-L

Men’s sizes: 

Size 3: XS

Size 4: S-M

Size 5: M-L

For inquiries around sizing, please contact us at customerservice@lisa-yang.com.

If you believe your item is damaged or faulty, please contact our Customer Care team at customerservice@lisa-yang.com with your order number and photos of the issue. We will review your case and assist you further.

With cashmere, some pilling is natural over time and may occur in areas exposed to friction. To maintain the appearance of your garment, gently remove pills using a cashmere comb.

All LISA YANG garments come with a small piece of matching yarn attached to the hang tag at the time of purchase. This can be used for minor repairs if needed.

We recommend keeping the hang tag and yarn after purchase.

LISA YANG is committed to working exclusively with the finest natural fibres of the highest quality. Our collections span a library of fabrics, led by our signature Grade A 100% cashmere knit and complemented by compositions with silk and cotton, which sit alongside pieces in woven silk and wool cashmere doublé. Guided by our founder’s cashmere expertise, we have worked with some of the world’s most prominent cashmere producers since day one.

We exclusively use hand-selected, Grade A cashmere fibres – the finest, highest quality fibres that exist, measuring 36 millimetres in length and 14 micrometers in diameter. These longer, finer fibres are spun into yarns which are exceptionally soft, lightweight and durable – ensuring garments that resist pilling and maintain their structure over time.

LISA YANG does not use recycled cashmere. Recycled cashmere often suffers from reduced quality due to shorter, broken fibres which can lead to garments with increased pilling, lower durability and a higher tendency to deform.

LISA YANG bridges the worlds of craft, design and nature, setting a new standard for cashmere which preserves its legacy, challenges its boundaries and champions the handcrafted, through a 360 approach to sustainability.

Committed to working exclusively with the finest natural fibres of the highest quality, we collaborate closely with our herders and producers to ensure a clear and responsible sourcing process throughout the production chain.

Crafted by artisans who our founder knows personally and visits multiple times per year, our focus remains on deeply rooted relationships built on mutual trust. Details and finishings are largely made by hand, ensuring

qualitative garments while preserving time-honoured techniques.

Rooted in the minimalist philosophy of buying less and better, each LISA YANG piece is designed with a timeless perspective, thoughtfully curated into collections that build on the next and meticulously crafted with longevity in mind – in small quantities to reduce waste. 

To learn more about our sustainability approach and efforts, please visit the Sustainability page.

Rou (柔) is the LISA YANG brand symbol and a Chinese word used to describe the gentle, soft nature of a person. It reflects our values, brand persona and the quiet strength of our collections, where design and craftsmanship converse.

For personalised guidance or further information regarding our collections, please feel free to contact us. Our Customer Care team will be pleased to assist.

Available Monday to Friday, 8:00 AM – 5:00 PM (CEST).

Contact

Email - customerservice@lisa-yang.com