Shipping methods and carriers vary depending on your delivery destination. Please visit our Shipping page for detailed information about the available options in your region.
Orders are processed at our warehouse within 1–2 business days. During busy periods, processing your order may take a little longer.
We accept major credit cards including Mastercard, Visa, Maestro and AMEX, as well as Apple Pay, Google Pay and Shop Pay.
Depending on your location, additional local payment options may also be available.
Payments may occasionally be declined for security or verification reasons. We recommend trying again using a different browser or payment method.
If you continue to experience difficulties, please contact our Customer Care team at customerservice@lisa-yang.com.
If you wish to make changes to your order — including cancelling your order or updating your delivery details — please contact our Customer Care team as soon as possible at customerservice@lisa-yang.com.
Please note that once an order has been processed by our warehouse, we are unfortunately unable to guarantee any changes.
To return a piece or request an exchange, please visit our Returns page where you can access our return portal and find detailed information about our return policy.
Yes, pieces from multiple orders can be returned in the same parcel. Please include a note inside the parcel clearly stating the order numbers and returned pieces to ensure correct processing.
The estimated refund amount shown in the return portal is displayed excluding the local VAT. Please note that this is only an estimate. If your order includes local VAT, your final refund will always include local VAT and reflect the full amount paid for the returned item(s), in accordance with our return policy.
Refunds are issued once your return has been received and processed at our warehouse. Please allow up to 14 days from the date you hand in your return for the refund to be processed. The refund will always be made to your original payment method.
After a refund has been processed, it may take several business days for the amount to appear in your account, depending on your payment provider.
Yes, you will receive a confirmation email once your refund has been issued.
Your refund will be issued once your return has been received and processed at our warehouse.
Refunds are typically processed within 14 days. If you have not received an update after this time, please contact our Customer Care team and we will be happy to assist.
Please allow a few minutes for your welcome email to arrive. We also recommend checking your spam or promotions folder.
The welcome code must be entered at checkout and cannot be applied retroactively once an order has been placed.
If you believe your item is damaged or faulty, please contact our Customer Care team at customerservice@lisa-yang.com with your order number and photos of the issue. We will review your case and assist you further.
With cashmere, some pilling is natural over time and may occur in areas exposed to friction. To maintain the appearance of your garment, gently remove pills using a cashmere comb.
All LISA YANG garments come with a small piece of matching yarn attached to the hang tag at the time of purchase. This can be used for minor repairs if needed.
We recommend keeping the hang tag and yarn after purchase.
For personalised guidance or further information regarding our collections, please feel free to contact us. Our Customer Care team will be pleased to assist.
Available Monday to Friday, 8:00 AM – 5:00 PM (CEST).
Contact
Email - customerservice@lisa-yang.com
