Terms & Conditions

LISA YANG is run by Lisa Y & Co AB (Swedish registration no 556921-0387), with address Riddargatan 17D, 114 57, Stockholm. Lisa Yang reserves the right to modify these terms and conditions at any time without prior notification.

These terms and conditions apply to all purchase orders submitted to Lisa Yang’s website on www.lisa-yang.com, covering all purchase agreements that a consumer enters online with Lisa Y & CO AB, hereinafter referred to as Lisa Yang. We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated continuously, therefore we ask you to read the terms and conditions before every order you place at the website.

If you are under 18, you must have parental permission to order from us. We reserve the right to only accept orders from those over 18. Lisa Yang presumes that minors who carry out purchases on www.lisa-yang.com submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement may involve.

 

§2 Products and Pricing

The prices at our website constitute the total price (including local VAT), but do not include delivery costs.

Lisa Yang reserves the right of updating errors that may relate to product information, pricing, and availability without prior notice, as well as the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconvenience. Lisa Yang works for all photos to be as representative as possible on the site but cannot guarantee hundred percent true appearance. There may occur minor color deviations.

 

§3 Order and Confirmation

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Lisa Yang to the e-mail address you submitted at checkout. This order confirmation also serves as proof of guarantee for full payment. If an item happens to run out of stock before the status has been correctly updated at the website, Lisa Yang will notify you of this by e-mail. We may then suggest an alternative item or cancel the order in question and refund your purchase.

 

§4 Payment

Payment is possible in the currencies set out at the website. Payment is currently made in Swedish kronor (SEK) for shipments to Sweden, and Euro (€) for shipments outside of Sweden. Payment can be carried out by credit or debit cards, Klarna Invoice, or direct payment via bank (Swedish customers only).

 

§5 Shipping

Normal dispatch from Lisa Yang takes place within 1-2 days. In the case of Lisa Yang not being able to deliver within the agreed time, the customer will be informed promptly with the reasons for the delay. In the case of delayed delivery, the customer is entitled to cancel the purchase at no cost. 

Please note, if you choose to use any on-forwarding companies to complete your delivery (including but not limited to having your parcel delivered to a neighbor or left in a safe place), Lisa Yang shall not be held liable for any items which are lost, damaged, or delayed once the order has been delivered to the address as stated on your invoice.

 

Shipping within Sweden
Lisa Yang offers free shipping on all orders within Sweden. Your order will be sent with PotsNord, DHL or BudBee to your closest service point. Notification will be sent via SMS (your mobile phone number is required before you complete your purchase at checkout). When not entering a mobile phone number, delivery notifications are sent by letter. Valid ID and the notification number stated in your SMS or letter must be presented when picking up the shipment.

 

International shipping
International orders are shipped with DPD or DHL Express and are delivered to the address specified at checkout. 

* Shipping within the EU, the UK, the US, Norway, Canada, and Switzerland: Free shipping

* Shipping to the rest of the world: 25 € (EUR)

We ship on a DDP basis to the following countries, which means that all relevant taxes and duties will be included in your final purchase price; Sweden, the EU countries, Norway, Switzerland, Canada, the UK and the US.

For orders to the rest of the world, local taxes and duties may apply. Please contact your local custom institution for more information.

 

Unclaimed shipments
To cover costs, Lisa Yang charges -300 SEK/30 EUR for any shipped unclaimed orders. If you have ordered an item and changed your mind after having it picked up, you may return the package to us and be refunded for the returned item. You will however cover the return shipping cost. Read more about the terms of purchase in §6 below.

 

§6 Returns

You may return the goods to us by any secure means within 14 days (beginning on the day you receive your item). Returned goods must be unused and in original packaging with all hang tags still attached. Please note that the original packaging is counted as part of the product. Be careful when you try on the products at home, some are especially fragile. Any impairments will be deducted from your refund.

 

Returns within the EU, the UK, the US, Norway, Switzerland and Canada
Attached to your delivery is a return form and a return shipping label. To make a return, please fill in the return form and pack your goods as they were received by Lisa Yang. Enclose the return form and put the return shipping label on the outside of the package. Submit the package at your closest service point. Please note that we charge for the return shipping when making a return. 

We will contact you via email when we have processed your return. If you are missing your return shipping label or have questions regarding replacements and returns, please contact us on customerservice@lisa-yang.com.

 

Returns for orders from rest of the world
For international returns and exchanges, please contact us at customerservice@lisa-yang.com and we will provide you the details.

 

Exchange policy
When exchanging a garment, a new order needs to be placed. Follow the return instructions above to get the initial order refunded and then place a new order at www.lisa-yang.com. 

 

Refunds

A refund will be made once the goods have been returned and received in their original condition. The refund will be credited to the original purchaser, with the same payment method as was used when placing the order. The refund normally reaches the customer’s account within 5 business days. Please note that we charge for the return shipping when making a return. The following amount will be deducted form the refund total when making a return or exchange:

* Sweden: -75 SEK
* Denmark: -200 DKK
* The EU countries: -20 EUR
* Switzerland: -25 CHF
* Norway: -25 EUR
* The US: -30 USD
* The UK: -20 GBP

* Canada: -25 EUR
* Rest of the world: -25 EUR

 

§7 Faulty Goods

Lisa Yang guarantees goods free from errors at delivery. Should you receive a faulty or damaged product, please contact Customer Service on customerservice@lisa-yang.com as soon as possible, but no later than within 14 days. Please note that items that are damaged because of normal wear and tear are not considered to be faulty. All complaints must be approved by Lisa Yang before the goods are sent back. Faulty items will be refunded or exchanged with a new item within 2 to 3 weeks. If you choose to exchange a faulty item, please be aware that replacement is subject to availability.

 

§8 Damaged Goods and Missing Packages

Damaged goods
If the package is damaged upon receipt, please report immediately to the post representative where it was picked up. As a customer, you have no obligation to accept damaged goods. In the case of hidden damages these should be reported within seven working days of receipt. Please contact our Support Team on customerservice@lisa-yang.com and explain the damage. Always save the original packaging.

 

Missing packages
If your delivery lacks any package, this shall be reported promptly to the post representative. Please contact our Support Team on customerservice@lisa-yang.com.